Online Customer Service
If you are not satisfied with your cash & carry normally stocked merchandise within 30 days, you may return it to us for store credit if the following guidelines are met. Contact Customer Service (firstname.lastname@example.org) to receive a Return Authorization to allow us to track your return. Please note that all returned merchandise must be intact, new, and unused in its original packaging with all the documentation, parts and accessories to ensure full credit. New and unused means it must be in saleable condition, not used, dirty or washed. We will not issue credit for any item that is not resalable. In addition, personal items such as breast pumps, breast feeding accessories, etc. can never be returned if the seal is broken on the package.
Once your furniture arrives at our distribution center, you will have the opportunity to select to pick up the merchandise or have it delivered. Please note that IF FURNITURE IS DELIVERED, WE EXCHANGE – IF YOU PICK UP, YOU WILL MAKE THE EXCHANGE. No exceptions.
Unfortunately, packages sometimes get damaged in transit. Please make every effort to inspect your package prior to acceptance from the delivery service or when picking up your merchandise. If your package has visible exterior damage, please note this on the shipping document you are requested to sign at the time of delivery. If the item is damaged, please contact our customer service department immediately. We will either replace the broken parts or replace the item at our discretion (and that of the manufacturer) Requests for replacement parts will be processed as quickly as possible.
For items that are found defective 30 days after purchase, please contact the manufacturer directly for warranty information. We are not able to replace defective items 30 days after purchase.
All furniture purchases are considered special order. Additionally, all items that are not normally stocked are considered Special Order. These items are ordered on a customers request and are therefore not returnable. All returns and cancellations of Special Order items are subject to a minimum 25% Restocking Fee-No exceptions. In order to avoid this restocking fee, your order must be cancelled with us prior to our placing your order with the manufacturer. In addition, shipping charges cannot be refunded.