Online Customer Service
After an order is placed online for a special order item, we will contact you via email to approve the wait time. As special order wait times vary, we want to insure that you are made aware of the special order wait time. Once the special order wait time has been approved, we will place the order with the manufacturer.
Certain items are Special Order only and are subject to different return rules than regular purchases. We must strongly adhere to these rules because we do not stock Special Order items as they are ordered based upon your request. In addition, since these items are specially ordered, these items will be charged to your credit card in full when they are ordered. All returns and cancellations of Special Order products are subject to a 30% to 50% restocking fee as we are unable to return these items to the manufacturer. To avoid this restocking fee, your order must be canceled prior to your order being shipped from the manufacturer. All personalized items are non-refundable, non-exchangeable and cannot be canceled once your order has been placed with the manufacturer.
There can be a multitude of factors that can effect stock levels and replenishment that may lead us to not having an item in stock. While we strive to accurately manage our inventory on a regular basis, sometimes these factors are out of our control.
After you have placed your order we will review all items ordered to determine if any items are not available. We will ship partial orders in an effort to get you your order as fast as possible. You will be notified via email with what items will be processed right away and what items we cannot ship. We will also provide you an estimate of when we expect to receive the item back in stock.
Your credit card will not be charged for items that are not shipped.
We accept credit card purchases with your Visa, Master Card, American Express and Discover card. All of your personal and credit card information is transmitted via our secure server so it will remain safe.
We are required to charge state sales tax (8..25%) for purchases delivered to addresses in the state of Texas. For those who make an online purchase and have a delivery address in the other 47 states we service, no taxes will be charged.
Baby's & Kid's 1st is now offering FREE shipping on qualifying orders of $99 or more. A qualifying order is one shipped via our Ground Shipping Service within the 48 states.
Free Shipping offer does not apply to any orders shipping via Next Day Air, Two Day Air, Three Day Select service. Orders less the $99 will be charged a flat rate of $9.99 to ship within the continental US states we ship to.
Orders with multiple large items, furniture orders and other larger sized items do not qualify for Baby's & Kid's 1st free shipping and will incur additional shipping charges. Should charges be necessary, they will either be noted on the item page or you will be notified prior to processing your order. We currently DO NOT ship to Alaska, Hawaii, Puerto Rico or Canada.
Baby's & Kid's 1st utilizes many shipping companies to ensure your order gets to you in the safest and most economical way possible. For ground shipping transit times see the chart above. Expedited shipping is available should you need your order faster. Expedited shipping is not covered under the FREE shipping or Flat Rate shipping offers. Baby's & Kid's 1st reserves the right to alter its shipping at any time without notice.
Shipping or handling charges will not be applied for items picked up at our store.
If a package is refused for delivery or not deliverable (at UPS's discretion), the customer will be charged a $25 Refused Package/undeliverable Fee and be responsible for actual shipping charges incurred by Baby's & Kid's 1st. Actual charges may be substantially higher than any special shipping promotions being offered. Once a package is received back in our warehouse either a credit will be applied to the original credit card less the Refused package fee and the actual shipping charges or a 2nd shipping charge will be applied to the reship package.
Packages returned to Baby's & Kid's 1st because of an incorrect address provided by the customer will be charged actual shipping costs for that order and subject to additional shipping charges to re-ship the item(s). Orders that are later canceled due to an incorrect address provided by the customer will be refunded the amount of the item(s) purchased, less actual shipping charges.
We hope you enjoy all your purchases and gifts received from Baby's & Kid's 1st. We are happy to make an exchange or refund if you are not completely satisfied by following the procedures outlined below.
You may return your purchase to us within 30 days of receipt for a full refund of the purchase price less any coupons used, shipping charges, gift wrap charges or shipping surcharges. Returns after 30 days and up to 180 days will be returned for store credit only and may be subject to a restocking fee. Special orders are subject to a 30% to 50% restocking fee (see special orders for more info).
To make a return to Baby's & Kid's 1st follow these simple steps:
Returned products MUST be in new and unused condition and in their original box with all the documentation, parts and accessories to ensure full credit. "New and Unused" means saleable condition, not used, not dirty and not washed. We cannot issue refunds for an item with any indications that is has been used. We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, and undergarments. All refunds & exchanges are subject to the final approval of our Customer Service Department.
Return shipping cost are your responsibility unless the item is damaged or defective (Please see our policy regarding damaged or defective items).
Baby's & Kid's 1st will do everything we can to ship your package in good condition. Unfortunately, packages may be damaged during the shipping process after leaving our warehouse. If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense.
Please be sure to inspect your item(s) for any/all damages immediately upon arrival. Please do this even if you are not going to immediately use the item(s). We are unable to accept cancellations on merchandise after is arrives damaged, but we will always make every effort to correct the problem.
Contact our customer service department within 3 business days of the delivery date to report the damage. Please be sure to have information such as model #, serial #, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise is we are not notified within 3 business days of the delivery date. This applies to canceling and returning a damaged item as well. We will continue to make every effort to get you individual replacement parts.
Requests for replacement parts will be processed as quickly as possible but may take time due to manufacturer processing. Please note that we are not able to express ship replacement pieces.
Please notify our Customer Service department within 30 days of receipt if you have a problem. After 30 days, please contact the manufacturer directly for information on what warranty may apply. See your manual/paperwork that came with your purchase for that manufacturer's customer service number. Please contact our Customer Service Department at 877-835-5491
Baby's & Kid's 1st will work with each manufacturer in fixing the problem with your defective merchandise as quickly as possible but may take time due to manufacturer processing. Understand that a simple part may fix the problem but if not Baby's & Kid's 1st will follow the guidelines above in replacing your merchandise.
If you have placed an order and would like to cancel it, please contact us by calling 877-835-5491 within three (3) hours of placing your order to cancel it free of any charges. If you wish to cancel after that time, we will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.
In these rare cases that we cannot prevent the shipment, please see our return policy.